Privacy Policy Overview
How we protect your information when you use our service
Introduction to Privacy Practices
Sofiorentis is committed to safeguarding your privacy and handling your personal data with transparency and respect. This policy describes how and why we collect, use, and protect your information.
Our practices comply with Malaysia's Personal Data Protection Act and other local regulations. By using our services, you acknowledge and agree to these privacy practices.
Information We Collect About You
We collect information you provide directly and information collected automatically, such as through cookies and analytics tools, to improve your experience.
Directly Provided Information
- • Your name, email address, and phone number submitted through forms.
- • Written feedback or responses you voluntarily share with us.
- • Communication history when you contact our support team.
- • Survey responses or consultation request details.
- • Any updates or corrections you provide to your profile.
Information Collected Automatically
- • Browser type, device ID, and connection information for compatibility.
- • Site usage details like dates, times, and features accessed.
- • Cookies and similar tracking technologies to enhance navigation.
- • Performance analytics and error reporting to improve usability.
- • Location data where permitted and applicable by law.
How Your Information Is Used
Your information is used only for service delivery, communication, and platform improvement. We never sell personal data to third parties.
- • Responding to your enquiries or feedback
- • Providing requested services and updates
- • Improving features and user experience
- • Authenticating your identity if needed
- • Analysing use trends for better solutions
- • Fulfilling legal or regulatory obligations
- • Notifying you of changes in services or terms
Data Security: We implement strict confidentiality, technical safeguards, and administrative measures to keep your personal data safe.
When Your Information Is Shared
Personal data is shared only when legally required or with trusted providers who help us deliver and maintain our services. We never sell your personal information.
Our Service Providers
We partner with reputable vendors for secure hosting, email communications, and analytics. All partners are required to maintain confidentiality.
Legal Requirements
We may disclose your data when required by Malaysian law or court order.
Anonymous Usage Statistics
Aggregated data that does not identify you may be used for analysis or improvement purposes.
Your Rights Regarding Personal Data
You have specific rights to access, correct, delete, object to, or limit use of your personal information, subject to applicable law.
- • Access your data and request a summary at any time.
- • Update or correct any inaccurate information we hold.
- • Request permanent deletion of your personal information.
- • Ask for your data to be transferred to another provider.
- • Object to certain uses such as marketing communications.
- • Request restriction of processing under certain circumstances.
To exercise these rights, please contact us through the channels listed below. We address requests in accordance with the law.
How We Ensure Data Security
We use industry-standard technical and organizational measures to safeguard data from unauthorized access, loss, or misuse.
Technical Safeguards
- • Encryption protocols for data in transit and storage
- • Firewalls and access controls on all servers
- • Regular security audits and updates to systems
- • Ongoing monitoring for suspicious activity
Organizational Safeguards
- • Staff training on data privacy and security best practices
- • Strict confidentiality agreements with team and vendors
- • Documented incident response policies
- • Role-based access to sensitive data
How Long Data Is Retained
We keep personal data only as long as needed to provide services and meet legal requirements. Retention periods depend on each information category.
- • Accountholder records and authentication details
- • Engagement with emotional intelligence resources
- • Contact records and support communications
- • Payment confirmations and receipts, if applicable
- • Preferences for communications and participation
You may request deletion at any time, subject to legal exceptions.
Transfers Outside Malaysia
Occasionally, data may be processed in other countries by providers bound by confidentiality and data protection laws.
- • Secure hosting in external data centers as needed
- • Email services or analytics based outside Malaysia
- • Transfers with adequate data protection safeguards
- • Compliance with Personal Data Protection Act requirements
About Cookies and Tracking
Our site uses cookies and similar tools to customize content, provide social features, and analyze site use. See our Cookie Policy for more details.
Types of Cookies Used
- • Enable site features and secure sign-ins
- • Monitor usage for site improvement
- • Remember preferences and choices
- • Enhance user experience and accessibility
Most browsers allow you to manage, disable, or remove cookies in their settings.
Changes to This Privacy Policy
We may update our privacy policy to reflect changes in practice or law and will notify users by notice or email where possible.
- • Website banner notifications of updates
- • Notifications by email if you subscribe
- • Posting a summary of key changes
- • Providing effective dates on the policy page
Continued use of our services after updates means you accept the revised policy.
Contact About Privacy
You may reach us by email or phone with any privacy question or request.
Sofiorentis
Jalan Kuning, Menara Pelangi, Johor Bahru 80400 Malaysia
Phone: +60 183-799 9624
Email: content@sofiorentis.world
Privacy policy last updated December 20, 2025
Effective from December 21, 2025